We Don't Just Build It.
Parts, Services & Resources
Parts
Western Star offers high-quality, brand-name components designed to keep your truck running at peak performance. With a commitment to reliability and durability, our extensive parts network ensures you get the right parts quickly and efficiently. Whether you need routine replacements or specialized components, Western Star Parts provides the support you need to maintain your truck’s efficiency and longevity.
Excelerator is the ultimate e-commerce solution for all truck part needs. Providing the most trusted brands in the industry, a robust catalog, and real time availability to drive customer uptime.
The Inner Circle Rewards℠ Customer Loyalty Program rewards members with discounts on fast-moving parts when shopping online through ExceleratorParts.com.
A parts and service program that provides billing and support services to local, regional and national fleets.
Services
Western Star has long committed to being more than just a truck manufacturer, ensuring that customers receive outstanding maintenance and repair services through a network of over 450 dealers across North America. With a focus on quick and comprehensive service, Western Star dealers utilize state-of-the-art technology and skilled technicians to minimize downtime and maximize quality.
Our Customer Assistance Center (CAC) was developed to make sure that you have access to our state-of-the-art services no matter when or where you need them.
Each Western Star manufacturing plant features a Custom Truck Service Center, removing any additional transportation costs and getting your trucks back on the road faster.
Want the best service for your truck? Elite Support Certified dealers deliver unmatched customer service every time a truck comes in. The Express Assessment commitment is to provide you a preliminary assessment within two hours of arrival.
Maximizing uptime to get your vehicle back on the road is the benefit of using the latest in time-saving technology, Uptime Management Suite.
Materials and workmanship? Covered and repaired, free of charge. Questions? Answered.
Minimize downtime, years ahead, and save cash on future repair expenses with extended coverage.
Resources
Western Star offers comprehensive support to enhance your trucking experience, including driver training tools and detailed product information. Our extensive resources provide access to technical manuals, training materials, and more, ensuring you have all the tools and information needed for optimal performance.
Find a variety of training videos and support materials available for you to optimize the performance of your Western Star truck.
